At PulseWarm, we want you to be confident in your purchase. If your order does not meet your expectations, you may be eligible to return your product under the conditions outlined below.
01 — Return Eligibility
Products may be returned within 30 days of the date of delivery, provided they meet the return conditions outlined in this policy.
To be eligible for a return, the product must be unused, in its original condition, and returned with all original packaging, accessories, tags, and included components.
Returns that do not meet the eligibility requirements may be refused or may be subject to a reduced refund.
02 — Items That Cannot Be Returned
Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.
- Products that have been used, washed, or damaged after delivery.
- Products with missing tags, accessories, or original packaging.
- Products damaged due to improper use, storage, washing, or care.
- Customized or personalized products, where applicable.
- Items returned outside the applicable return period.
03 — How to Request a Return
Before sending an item back, please contact our support team with your order number and the reason for the return.
Our team will provide return instructions and, where applicable, confirm whether your return request has been approved.
Please do not send products to an address other than the one provided by our support team.
04 — Return Shipping
Unless the product is defective, damaged upon arrival, or the return is the result of an error on our part, the customer may be responsible for the cost of return shipping.
We recommend using a tracked shipping service when returning an item, as PulseWarm cannot be responsible for products lost during return transit.
Please keep your return tracking information until your return has been received and processed.
05 — Defective or Damaged Products
If your product arrives damaged, defective, or with an incorrect item, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs or other relevant information showing the issue. This allows us to investigate the problem and determine the appropriate solution.
Depending on the circumstances, we may offer a replacement, repair, store credit, or refund where applicable.
06 — Exchanges
Exchanges may be available for eligible products, subject to product availability.
If the requested replacement item is unavailable, we may offer an alternative resolution, such as a refund or store credit, where applicable.
Additional shipping costs may apply to exchanges that are requested for reasons other than a product defect or fulfillment error.
07 — Refunds
Once your returned product has been received and inspected, we will determine whether it qualifies for a refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
08 — Refund Amounts
Where a return is approved, the refund will normally cover the eligible purchase amount for the returned product.
Original shipping charges may not be refundable unless the return is caused by a defective product, incorrect item, or another error attributable to PulseWarm.
If a returned product shows signs of use, damage, missing components, or other conditions that reduce its value, the refund may be adjusted to the extent permitted by applicable law.
09 — Heated Products & Batteries
Heated garments and products containing electrical components must be returned in accordance with the safety instructions provided with the product.
Where applicable, remove the battery or power source before packaging and returning the product.
Do not return a damaged battery or electrical component without first contacting our support team for instructions.
10 — Product Condition
Products must be returned in a condition that allows them to be inspected and resold, subject to applicable consumer rights.
Normal inspection necessary to determine fit, appearance, or functionality is generally acceptable, but products that have been substantially used, washed, altered, or damaged may not qualify for a full refund.
11 — Late Returns
Return requests submitted after the applicable return period may not be accepted.
Exceptions may be considered for defective products, incorrect orders, delivery issues, or circumstances required by applicable law.
12 — Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has shipped, it may need to be handled through the standard return process.
13 — International Returns
Customers returning products from outside the original shipping country may be responsible for applicable return shipping costs, customs charges, duties, taxes, or other fees unless otherwise required by applicable law.
International returns may also require additional processing time due to customs and transportation procedures.
14 — Processing Time
We aim to process eligible returns as quickly as reasonably possible after the returned product has been received.
Inspection, approval, and refund processing times may vary depending on the return and payment method.
Please allow additional time for your bank or payment provider to reflect an approved refund in your account.