Shipping Policy
At PulseWarm, we aim to get your order to you as quickly and reliably as possible. We ship internationally using a combination of regional warehouses and trusted delivery carriers.
Processing Time
1–3 business days
Standard Delivery
5–8 business days
Free Shipping
Orders of $120+
Where We Ship
PulseWarm currently ships internationally to eligible destinations around the world.
Orders may be fulfilled from one of our available fulfillment locations depending on product availability and the destination of the order.
Our fulfillment network includes locations in:
- United Kingdom
- United States
- Australia
PulseWarm products are manufactured through our production facility in Pakistan.
The fulfillment location for your order may vary depending on inventory availability and your delivery destination.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Processing includes order verification, picking, packing, and preparation for shipment.
Orders placed on weekends or public holidays may begin processing on the next business day.
Delivery Times
Our standard estimated delivery time is generally 5–8 business days after dispatch.
Actual delivery times may vary depending on:
The delivery estimate shown at checkout should be considered the most relevant estimate for your particular order.
Shipping Carriers
Depending on the destination and fulfillment location, PulseWarm may use carriers including:
- DHL
- FedEx
- Skynet
- USPS
● Other reputable local or international delivery partners where necessary
The carrier used for your order may vary depending on your location and the fulfillment facility from which your order is dispatched.
Shipping Costs
Standard shipping is:
Orders of $120 or more: Free shipping
Orders under $120: $14.70 shipping fee
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Shipping charges and delivery estimates shown at checkout take precedence for your individual order.
Tracking
Where tracking is available, PulseWarm will provide tracking information to the email address associated with your order.
Please allow some time for tracking information to become active after your order has been handed to the carrier.
Delayed Deliveries
Delivery estimates are estimates rather than guaranteed delivery dates.
Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including severe weather, customs delays, carrier disruptions, transportation interruptions, or geopolitical events.
If your order is delayed beyond the applicable delivery estimate, please contact us at support@pulsewarm.com.
We allow an additional 7-day buffer period for unexpected delivery delays. If your order remains undelivered after the applicable buffer period, we will work with you to resolve the situation.
Depending on the circumstances, PulseWarm may offer:
- •A replacement shipment; or
- •A full refund.
Where a replacement is offered, we will provide the available resolution options to the customer.
Lost Packages
If a shipment is confirmed as lost in transit, PulseWarm will work with the carrier to resolve the issue.
Depending on the circumstances and customer preference, we may provide:
- •A replacement product; or
- •A full refund.
Customers should contact us at support@pulsewarm.com with their order number so that we can investigate the shipment.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If an order has not yet been shipped, please contact us as soon as possible at support@pulsewarm.com so we can attempt to correct the address.
Once an order has been dispatched, we may be unable to change the delivery address. Additional costs caused by an incorrect address may be the customer's responsibility where applicable.
Customs, Duties & Import Charges
PulseWarm will cover applicable customs duties, import taxes, and related charges associated with the delivery of your order where these charges apply to our shipping arrangements.
You will not normally be asked to pay additional customs or import charges for an order where PulseWarm has undertaken responsibility for those charges.
If a carrier or customs authority contacts you regarding an unexpected charge, please contact support@pulsewarm.com before making payment where reasonably possible.
Shipping Restrictions
Some destinations may be subject to carrier, customs, transportation, or regulatory restrictions. If we are unable to ship an order to a particular destination, we will contact the customer and provide an appropriate resolution.
Contact
For questions about shipping or an existing order:
Please include your order number whenever possible so we can investigate your shipment efficiently.